Placing an order on Chariken Officexpress is very easy. View our How To Order page to get clear step by step instructions
Q. What time will my order be delivered?
For same day deliveries (applicable to Nairobi only), we will deliver your items within 2 to 3 hours after you have completed your order and payment. That means you have completed the order on our site and made a full payment for it including delivery fees.
Delivery for all locations falling under Nairobi environs will be done in the afternoon hours between 1pm and 5pm for orders placed early during the morning hours
Q. How soon will my order be delivered if it is out of Nairobi Environs?
We do next day delivery for orders outside Nairobi at an extra charge of Ksh.500. We dispatch deliveries outside Nairobi a day earlier via the Fargo Courier team. Your delivery will be done between 9 am and 4 pm. Please note we are not able to influence their delivery timelines.
Our Logistics team will send you the tracking number for your order via email to make it easier to follow up with the Fargo Courier team regarding your delivery.
NB: All orders to be transported via Fargo need to be completed at least by 4pm prior to the delivery date
Q. How will I know if my order has been delivered?
We will send you an email once your delivery is dispatched from our premises and once the order has been delivered.
In case of any inquiries or problems regarding your delivery, contact our logistics team at +254 724 123 485. Ensure you have your order number ready to make it easier for our logistics team to assist you.
Q. Will my order be delivered with a receipt?
Our receipts are sent via email once payment for your order has been completed. Upon request, we can deliver a physical copy to you.
When making a delivery, we send out riders with a delivery note which contains the details of the recipient and the items in the package. The prices of the items are not included on the delivery note.
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. The receipt can be downloaded from the email address used when placing the order
We must receive notification of damaged products within 24 hours of delivery. We require a picture of the damaged item to be emailed to us at firstname.lastname@example.org for our review.
For products damaged during delivery, please keep all original packing material for courier inspection in order to file a claim with the courier service. Once we receive the package in our office, we will assess it and give feedback within 48 hours.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three working days.
Q. Can I pay on delivery?
Unfortunately, we do not accept payment on delivery. You are required to make full payments for your order as well as delivery fee before we can dispatch your order. If you would like to see how your order has been packaged, make a request through our customer service numbers +254 739 300 020 and photos will be sent to you before the items are dispatched for delivery.
Q. How can I get a receipt when I order online?
An invoice will be sent to your email address once you complete your order. The invoice serves as the receipt. You can leave it in your email or print it out if you want to keep records.
Q. Can I send an order anonymously?
Yes, you can. As you place your order, you can request that we do not disclose your details to the recipient. However, we strongly advice that you directly inform the recipient since most people would like to know who sent them such lovely flowers or gifts.
Q. Can I specify when I want my delivery to be done?
Yes, you can. We have an expedited delivery option where we dedicate one rider to deliver your order at the exact specified time at an extra cost of Ksh.1000. This option is applicable for locations within Nairobi county only.
For standard deliveries, it is not possible to specify an exact time of delivery. However, you can specify if you want your order to be delivered during the morning hours or during the afternoon hours.
Q. What if the recipient is not at the specified location?
If the recipient is not at the address, we will schedule the package to be returned to our office and assigned to another rider once the location has been confirmed. Considering our delivery team is outsources, you may incur an extra delivery charge for the 2nd delivery.
Q. Do you deliver on Sartudays?
Yes, we do. Our delivery timelines are between 9:00 am and 4:00 pm
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank or MPESA account again. Then contact your bank or Safaricom, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Benjoe House, 1st Floor, Room 27,
Tsavo Road, Nairobi